Delivery & Returns

Condition of Exchange/ Return / General information

All merchandise must be returned in the original selling condition with all its accompanying items such as tags, documents, wrappings and packaging.

We accept exchanges or return of your order within 5 days for any of the following reasons:
1. You received the wrong item in your package which is different from what you order.
2. And the general requirements for returns are as follows:
a. You have proof of purchase (Tax Invoice).
b. Within five (05) working days starting from the day the goods are delivered to you, your request for return is done within this period.
c. The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and along with any free gifts (if any) you received.
d. The product must not have been used or installed or had any data

Under what conditions is/are the product non-returnable:
a. Special order for a unit/accessory which has a clause clearly stated as non refundable

The refund will exclude delivery charges paid if delivery is needed. One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty. 

We recommend if you do return an item to us, do so by recorded delivery. Delivery charges will be applicable for any exchange/ returns. will not accept responsibility for lost returns. Customers may visit our retail store to exchange/return.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products’ packaging as if tampered with in any way, we can no longer accept the return.

Please visit any our retail store if your return meets all the requirements above and you wish to continue with the return.

If you have received an item that is faulty, damaged or incorrect, please send us an e-mail at with your order number, proof of postage such as tracking number and attach a photo showing the issue. Please allow us 3 working days to process your return after we receive the items.

We will process your refund or replacement if your return is valid, based on what you have indicated to our customer service team. If it’s valid, we will compensate a refund through the same mode of payment that was made in the original purchase.

We will inform you and arrange the items to be returned if your return is not valid. A delivery fee will be chargeable for the items to be returned. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.