Frequently Asked Questions
Where do you ship to?
At the moment, we only accept orders for delivery within Belait, Tutong and Brunei/Muara Districts in Brunei, with exceptions below.
Below are the locations that we do not deliver to:
- Tasek Merimbun / Bukit Udal
- Sg. Teraban / Labi
- Bang Dalam
- Kg. Ayer
- Bukit Sulang (Tutong)
- Temburong District
What are your shipping rates?
Self-collection – Free.
Within Brunei – BND5.00.
Shipping is free for orders over BND50.
When can I receive the item I ordered?
All orders are delivered through UPS. All orders take 1–2 working days to process before delivery takes place. We aim to deliver all orders within 4 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
How can I track my order?
Unfortunately, there is no order tracking on shipments.
How do I receive my order/parcel if I am not home?
All parcels will require a signature upon delivery. The driver will perform 3 delivery attempts. If you are not home to receive your parcel, we recommend providing the address of your workplace.
What should I do if my order does not arrive?
If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.
Can I collect my order in-store?
Yes. You will receive an email notification once your order is ready for collection.